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Shipping & Returns

ToyArena.com ships our products within the United States and Worldwide!

We provide fair and real-time shipping calculated automatically by our shipping providers, FedEx and USPS, based on the actual shipping weight of your package. The shipping cost is added to the price of your order upon check-out. Your in-stock orders are shipped within two (2) business days from the day of your purchase.

Shipping within the United States:

United States - Retail Customers: Shipping Options and Details

As a U.S. based customer of ToyArena.com, you can enjoy the benefits of fair and real-time shipping quotes from our providers. You may choose from our two (2) trusted and dependable shippers:

  • USPS (United States Postal Service) - When you choose the USPS to ship your products, you can conveniently select from the following methods to send your package.
    • Express Mail - Next day delivery by noon or by 3:00 pm. Automatically insured to $100 against loss or damage.
    • Priority Mail - Delivery of packages made in an average of 2 to 3 business days, exlcusding weekends and holidays. Recommended!
    • Parcel Post - Small and large packages, thick envelopes and tubes containing gifts and merchandise can be sent using Parcel Post.
  • FedEx (Federal Express) - When you choose FedEx to deliver your package, you can select from the following ways to have them ship your order.
    • First Overnight - Next-business-day delivery to major markets by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code.
    • FedEx Priority - Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon or 1:30 p.m. on Saturdays.
    • FedEx Standard Overnight - Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas.
    • FedEx 2Day - By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).
    • FedEx Express Saver - Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days.
    • Home Delivery - 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Recommended!

United States - Wholesale Customers: Shipping Options and Details

Wholesale customers from the United States are provided a custom shipping quote for their bulk orders. Wholesale orders are first prepared and checked for availability of deliverable products and then packaged and weighed for shipping. Our staff will get in touch with our wholesale account clients to finalize the price of your order including the amount of the freight and shipping costs. For more details, click here for the Wholesale Info section.

Shipping for International (Non-US) Retail Customers

For our International (Non-US clients) customers, we also provide fair and real-time weight based shipping prices direct from USPS and FedEx. Depending on your location, ToyArena.com shows the most affordable and dependable shipping rates from FedEx and USPS that you can choose from for flexibility that will meet your needs.

Recommended International Shipping options from USPS and FedEx:

Customs Related Information

  • Mark as Gift - To request your package marked as gift, please let us know by stating it in the comments for your order.
  • Value Declaration - We declare the full value of your purchased products on all customs paperwork. YOU will be responsible for all taxes and fees required by the specific laws of your country.

APO Military Address Shipping Details

ToyArena.com recommends USPS services if your shipping address is a military and/or APO address. The appropriate and available shipping methods will appear during the checkout process and you may select the method you prefer. USPS is not able to provide any guarantees or specific timeframe for delivery to an APO address.

Order Tracking Services and Shipment Guarantee

We provide Tracking or Reference Numbers to our customers for both USPS and FedEx. To check the status, log in to your account and use our Tracking Forms for USPS and FedEx at the left-hand side panel in our website. All orders are guaranteed to arrive, however, during peak or holiday shopping seasons, it is reasonable to expect delays which may happen due to the delivery companies. If you feel that your order is taking too long to arrive or there are issues with tracking your order, please contact us so we can resolve your concerns at the soonest possible time.

Returns Policy

 

All returns must be authorized and approved by ToyArena.com first. Do not send anything prior to us approving the return. Once approved we will provide an RMA #.

Our customer guarantee is that you can return your items within 7 days of receipt for the following reasons only:

  1. Items are found to be DEFECTIVE. Defective items will only be exchanged and not be refunded. If we don't have the replacement, we will issue a refund. Play wear, loose joints, and damaged cause when handling or playing doesn't qualify as defective.
  2. Items delivered are NOT the goods ordered (please note incorrect item must not be opened and keep in its original packaging and factory sealed).If you opened the incorrect or correct product, you have agreed to keep the product(s). Product(s) MUST be returned in the original packaging. Original condition means factory sealed, unopened, unused, unaltered, unassembled (model kits), and brand new. A full inspection will be made, any signs of attempt to resealing the toy packaging will void the return/exchange. Buyer agrees and is responsible to pay for return shipping if we discover the products is return not in its original condition. A refund will not be issued.

Products MUST be returned in the original packaging. Original shipping fees are non-refundable and return shipping cost is pay by the buyer. All returns must be authorized and approved by ToyArena.com. All return requests must be made within 7 days after receiving order. We can only offer an exchange once we recieved the product. Return must be postmarked within 10 days.  When returning product, we recommend purchasing insurance. We are not responsible for any damage or lost during transit. Please provide a trackign number since this is the only way we both can track the pacel in transit. If item was purchased and doesn't fall under any of the above reasons and you wish to return the item for a refund, a 15% restocking fee of the total value will apply.

 

Please acknowledge:

Box condition is sold as is. We ship our products mint unless stated in description. We do not offer exchange, discounts, or refund for dents and creases caused during shipping transit. If you are concerned with box condition, please email us. We do offer collector packaging for additional shipping and handling fee.